About Us

Arrow prides itself in providing unique, effective and holistic insurance and risk solutions to the transport industry. We have a passionate and dedicated focus on service and understanding our client’s needs and delivering on their expectations. Our team of experts pride themselves in our innovative ability to tailor cover specific to our clients’ individual needs. We understand and appreciate our clients’ expectations that claims be handled quickly and with the client’s business needs at heart. Our 24-hour call center ensures that our clients receive peace of mind that their valuable assets and cargo are treated individually with kid gloves.

Effective use of telemetry risk based insurance gives our clients the competitive edge they need to operate dynamically and efficiently.

Arrow is committed to delivering on the principles of “Treating Customers Fairly” (TCF) in our dealings with our partners, brokers and policy holders.

Arrow partners with and underwrites for Centriq Insurance Company Limited, which has a GCR rating of A+

 

Directors


Wayne Phillips l Chief Executive Officer
Wayne is a co-founder of Arrow and has over 20 years insurance experience. His passion for the transport sector is evident in the way he interacts with his brokers and their clients. Wayne has held senior management and executive positions in a number of companies including Genric Insurance Company (C.O.O) and Lynx Transport Underwriting Managers (C.E.O). He has also gained a wealth of experience from Swiss Re, Senate Transport Underwriting Managers and Associated Marine.

 

 

 

 

Peter de Smidt l Non-Executive Director
Peter is a co-founder of Arrow and brings a wealth of valuable expertise and experience to the company. Peter is very well known and respected in the insurance industry having headed up the Hollard Partner Division for a few years as well as been instrumental in the building of Infinity Insurance Company as its C.E.O. amongst many other successful UMA’s.

 

 

 

Executive Management

 

Grant Douglas l General Manager
Grant brings a wealth of experience and knowledge to the Arrow team, derived from his experience at all levels within broking, underwriting and insurance organisations. He provides insight, stability and balance to the dynamic Arrow team.

 

 

 

 

Mark Garland l National Marketing Executive 
Mark comes from a 10 year brokering background with specialisation in key accounts, which led to an affinity for heavy commercial vehicle polices. Mark’s motorsport passion provides a practical background to a very mechanical sector. His blend of insurance qualifications, people skills and mechanical understanding provides an ideal grounding to head up our National Marketing programme

 

 

 

 

Tamlin Spencer l Operations Executive
Tamlin’s understanding of the transport market makes her an invaluable member of the dynamic Arrow team. Having worked in the field of transport insurance for the past 15 years with Senate, One and Lynx she has established herself as a highly respected and approachable expert in her field.

 

 

 

 


Pat van Niekerk l Head of Finance
Pat skilfully heads up our finance and compliance department. Having gained experience in Internal Audit and Accounting management at Telesure, after completing his B.Comm (Hon), his skills add a balanced dynamic to the Arrow Team.

 

 

 

 

 

Marketing Executives

 

 

 

Guy Gore – Johannesburg/Pretoria Region
Guy heads up the Marketing team in Johannesburg and Pretoria Region and has been in the Commercial and Motor Insurance Industry for 31 years, of which 16 years were as a Broker. He has a comprehensive understanding of the Broker service level requirements and has a hands on approach to forming and maintaining business relationships. Guy feels that service levels will make Arrow stand out from the competition.

 

 

 

 

Neil Smith – KZN Region
Neil and his motivated marketing & administrative support team provides highly customer focused service to a large number of brokers in the KZN region. Neil has 19 years’ experience in the HCV market. Arrow is the largest growing company in this region (in this sector) and continues to offer innovated insurance products designed for the KZN market to maintain customer and broker support in the long term.